Emergency Procedures

Emergency Contacts and Procedures

You may wish to bookmark or print this page for future reference should internet access be unavailable.

Emergency Procedures

If Internet access is down (no email or Internet), reset your internet modem and router, wait 5 minutes, then contact your provider (i.e. Road Runner, ATT)
If email is down and hosted on your server (i.e. Exchange), but the internet is up, attempt to restart your server as you would your PC (administrator account password is required. Restart utility may be located in the utilities folder on desktop or from a command prompt: shutdown /f /r)
If your server is down (won't turn on), please check the following items in order: outlet circuit breaker, UPS (plug server direct into outlet). If server is still not functioning with any lights, the power supply is the most likely cause. Contact HP or Dell for emergency service (contacts below).
If internet or inside network is down or partially inoperative, reset (power off and on) the following in order: RoadRunner router, Local cable or wireless router, network switches).
If power is out to a device, make sure and check the circuit breaker or check the outlet.

Vendor Contacts

Road Runner Biz Class http://help.rr.com
1-877-892-2220 (residential RR: (704) 377-9600)
HP Service www.hp.com or (800) 354-9000
(4,4,3,2 for server support, or listen to current prompts)
Dell Service www.dell.com (888) 560-8324 (sales: 800-274-3355)

IT Contacts (regular schedule)

Jeff Strickland H:332-8424
Craig Davis H:398-3172

Emergency Contact numbers

Mark Wertz or Wendy Wertz

NetSouth, Inc.

(704) 449-6481 x101
(803) 639-0033 x101 (SC)